FAQ
What types of products do you offer?
We offer a wide range of bespoke needlepoint canvases, kits, and accessories. Our designs feature San Antonio and Texas-specific themes, along with other fun and unique patterns.
Do you offer custom designs?
Yes, we do! If you have a specific design in mind, contact us at info@bexarneedleworks.com, and we'll be happy to create a custom canvas for you!
How can I place an order?
You can place an order directly through our website. Simply add the items you want to your cart and proceed to checkout.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), ApplePay, Shop Pay, and After Pay.
How long does it take to process an order?
Orders are typically processed within 2-3 business days. Custom or made-to-order items may take longer, and we will keep you informed of the timeline.
Do you offer local pickup?
Yes, we offer free local pickup for customers in San Antonio, Texas. You’ll receive an email notification when your order is ready for pickup.
Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our shipping partner’s website.
What is your return policy?
At Bexar Needleworks, we understand the importance of a satisfied customer and strive to ensure that each item meets our high standards of quality. Due to the custom nature of needlepoint canvases, we do not currently accept returns. However, if you have any questions or concerns about your specific item, please do not hesitate to reach out to us.